Terms & Conditions

Last updated: October 14, 2026

Prolonged Hair is sold only to licensed professionals, and we review every account personally.

These Professional Terms of Sale (the "Terms") are an agreement between you and Prolong Premium Hair Extensions Inc, a Florida corporation that sells Prolonged Hair extensions, hair and related goods ("Prolonged Hair," "we," "us" or "our"). They govern your Professional Account, every order you place and your use of prolongedhair.com. Our Shipping Policy and our Returns, Exchanges and Limited Warranty are part of these Terms.

SECTION 20 REQUIRES DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION AND WAIVES CLASS ACTIONS AND JURY TRIALS.

1. Acceptance and changes

1.1 You accept these Terms when you apply for a Professional Account, and you accept them again each time you log in to your Professional Account and place an order. Each order is governed by the version of these Terms posted when you place it.

1.2 We may change these Terms at any time by posting a new version with a new "Last updated" date. A change takes effect when we post it and applies to every order placed after that. If you do not accept a change, do not place another order.

1.3 A change to Section 20 does not apply to a dispute that we knew about when we posted the change.

2. Definitions

"Products" means hair, extensions, bonds, tools and any other goods we sell. "Professional Account" means an account we approve for a licensed stylist or salon. "Client" means a person who receives a Product from you as part of a salon service.

3. Professional accounts

3.1 Eligibility. Professional Accounts are for licensed cosmetologists and salons. You confirm that you hold every license your state requires for the services you provide, that you are of legal age, and that you may bind the business you apply for. We may verify your license with the issuing state board at any time.

3.2 Our decision. We review every application personally, and we approve, decline, suspend or close any account at our discretion.

3.3 Individual and salon accounts. An individual account is for that stylist's own salon services, and Products bought through it must be installed or serviced by that stylist. A salon account may be used only by licensed stylists working in that salon's business and under its supervision. You may not let anyone else use your account, open or use another account to get around these Terms, or help anyone else do so. An exception applies only if Prolonged Hair approves it in writing before the sale or installation. A breach of this Section 3.3 is a material breach of these Terms, and Products installed, transferred or used in breach of it carry no warranty, exchange or support.

3.4 Accurate information. Your application must be true and complete. You will tell us in writing at legal@prolongedhair.com within 10 days if your license or any answer changes.

3.5 Your account. You are responsible for every order placed through your Professional Account and for keeping its login secure.

3.6 Competitive Relationships.

(a) No exclusivity. You may buy, install and sell other brands of hair extensions to your own clients alongside Prolonged Hair. These Terms do not require you to use or sell Prolonged Hair exclusively. Exclusivity applies only under a separate written agreement signed by Prolonged Hair.

(b) What counts. You have a "Competitive Relationship" if you, or any business you own or work for, is engaged in either of the following: (i) making, processing, private-labeling, importing for resale, wholesaling or distributing hair extensions, hair or extension attachment systems, or selling them to other stylists, salons or retailers; or (ii) working as an owner, officer, employee, educator, ambassador, brand partner, sales representative or distributor for a business that does anything in (i), or promoting that business's brand in exchange for money, free product, commissions, an affiliate code or any other benefit beyond ordinary professional pricing. Prolonged Hair and its affiliates do not count as such a business. Buying, installing and selling another brand's extensions to your own clients is not a Competitive Relationship.

(c) Eligibility. A person or business with a Competitive Relationship, and anyone acting on behalf of, at the direction of or for the benefit of one, may hold a Professional Account only with Prolonged Hair's prior written approval.

(d) Your statements. When you apply, and each time you order, you confirm that you have disclosed every Competitive Relationship and that you are not buying for anyone who has one. You will tell us in writing at legal@prolongedhair.com within 10 days if that changes.

(e) Breach. An account opened or used in breach of this Section 3.6 was obtained by misrepresentation. We may close it and cancel pending orders. Products bought through it carry no warranty, exchange or support. The breach is material, and you are responsible for the losses it causes us.

(f) Professional pricing. Professional pricing is a discount from our retail price that we extend only to eligible accounts. If you knowingly misstate or fail to disclose a Competitive Relationship, or knowingly buy for someone who has one, you will pay us the difference between our retail price and the price you paid for every order placed through the account, within 10 days of our invoice. This is in addition to our other rights.

(g) Brands. Prolonged Hair does not authorize any brand, or anyone acting for one, to obtain Products through a Professional Account. Prolonged Hair reserves all rights against anyone who knowingly induces or assists a breach of this Section 3.6.

(h) Your opinions. Nothing in this Section 3.6 limits your right to share your honest opinion of the Products under Section 14.

3.7 Confidential Professional Information. Professional pricing, wholesale terms, account communications, education materials and any documentation we share with you are Prolonged Hair's confidential commercial and financial information. Use them only to buy and install Products for your Clients. Do not disclose, publish or share them, including by screenshot, except as the law requires. This Section 3.7 does not limit your right to describe your own experience with the Products.

3.8 Sanctions and export controls. You confirm that you are not located or resident in a country or region subject to U.S. sanctions and are not named on a U.S. government sanctions list, and you will not export or re-export Products in violation of U.S. law.

4. Orders, pricing and payment

4.1 Your order is an offer to buy. A contract forms when we ship the order. Before then we may refuse or cancel any order, including for suspected fraud, resale, a pricing or listing error or a breach of these Terms. If we cancel after you pay, we refund you in full within seven working days.

4.2 You pay the price shown to your Professional Account when you place your order. We may change prices at any time, and a change applies to orders placed after it. If we correct a pricing error before we ship, you may accept the corrected price or cancel.

4.3 We may limit quantities per order or per Professional Account.

4.4 Payment is due when you order unless we agree otherwise in writing. You pay all sales, use and similar taxes, and any import duties.

4.5 Before you dispute a charge with your card issuer, contact us at hairtosupport@prolongedhair.com and give us 10 business days to resolve it. We may suspend your Professional Account while a card dispute you filed is open. If you dispute a charge without contacting us first, or a dispute you filed is resolved in our favor, you will reimburse the dispute fees we are charged.

4.6 Shades on screen. Colors shown on screens are approximations. Confirm every shade before installation, using our complimentary color consultation if you need one.

5. Shipping, title and risk of loss

5.1 Our Shipping Policy governs delivery.

5.2 Title and risk of loss pass to you when the carrier marks the order delivered.

5.3 Inspect every delivery when it arrives. Report visible damage or a shortage within 48 hours of delivery, with photos, to hairtosupport@prolongedhair.com. If you do not, the delivery is accepted as to visible damage and quantity.

6. Returns and exchanges

Our Returns, Exchanges and Limited Warranty governs returns. Products that are opened, cut, altered, chemically processed or installed are final sale. Final-sale status does not affect the Limited Warranty.

7. Limited Warranty

The Limited Warranty in our Returns, Exchanges and Limited Warranty is the only warranty Prolonged Hair gives. No employee, educator or partner may change it or add to it, orally or in writing.

8. Warranty disclaimer

EXCEPT FOR THE LIMITED WARRANTY, PROLONGED HAIR MAKES NO EXPRESS WARRANTY. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE 30-DAY COVERAGE PERIOD OF THE LIMITED WARRANTY.

9. Limitation of liability

9.1 PROLONGED HAIR IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST CLIENTS, LOST BOOKINGS OR HARM TO REPUTATION, HOWEVER CAUSED.

9.2 OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE PRICE YOU PAID FOR THE PRODUCTS THE CLAIM CONCERNS.

9.3 Sections 9.1 and 9.2 apply under every theory of liability and continue to apply even if the exchange-or-credit remedy fails of its essential purpose. They do not limit liability for injury to the person where the law does not allow that limit.

10. Notice of claims

10.1 You must give us written notice of any claim about a Product or an order within 30 days after you discover it or should have discovered it. Report visible damage and shortages within 48 hours of delivery under Section 5.3, and defects within the coverage period of the Limited Warranty.

10.2 If you do not give notice within these times, you are barred from any remedy for that claim.

11. Professional responsibility

11.1 You are responsible for every Client consultation, strand and patch test, installation, removal and aftercare instruction, and for following our installation and care guidelines.

11.2 Bond integrity, sectioning, heat settings and aftercare are within your control. Damage from oils, solvents, alcohol-based products, acidic or alkaline services, keratin treatments, re-bonding, direct heat, chlorine or salt water is not a defect.

11.3 You will ask every Client about allergies and relevant medical conditions before a service.

12. Indemnification

You will defend, indemnify and hold harmless Prolonged Hair, its affiliates, and their officers, directors, employees and agents against all claims, losses, damages and costs, including reasonable attorney's fees, arising from: (a) your breach of these Terms; (b) your services, including installation, removal, care advice and Client outcomes; (c) any claim by a Client or anyone else about your services; (d) statements you make about the Products that we did not make; (e) any resale or diversion of Products; or (f) your violation of law or of anyone's rights. We may control the defense of any such claim with counsel we choose, and you will cooperate.

13. Resale

13.1 You may sell Products to your own Clients as part of your salon services. You may not resell, transfer, gift or route Products in any other way, including through Amazon, eBay, Walmart or any other marketplace or online store, or to another stylist, salon, installer, retailer or distributor, except stylists working under your salon account.

13.2 On reasonable notice, you will give us the records we reasonably need to confirm that you comply with this Section 13 and Section 3.6.

13.3 We may cancel orders and close the Professional Account of anyone who breaches this Section 13. Products sold in breach of it carry no warranty, exchange or support.

14. Reviews and public statements

14.1 Nothing in these Terms limits your right to publish an honest review, opinion or assessment of Prolonged Hair or the Products, positive or negative.

14.2 You may not publish content about Prolonged Hair, its people or the Products that is libelous, or that is clearly false or misleading.

14.3 If you have a Competitive Relationship and publish statements about the Products without clearly disclosing it, Prolonged Hair reserves all of its rights under federal and state law, including the Lanham Act.

14.4 Prolonged Hair reserves all rights and remedies under the law of defamation, injurious falsehood, unfair competition and false advertising.

14.5 On our own site, we withhold a review only under criteria we apply equally to every review, regardless of its sentiment. We withhold a review when:

• it contains trade secrets or privileged or confidential commercial or financial information;
• it contains defamatory, harassing, abusive, obscene, vulgar or sexually explicit content;
• it contains the personal information or likeness of another individual;
• it contains content that is discriminatory with respect to race, gender, sexuality, ethnicity or another intrinsic characteristic;
• it contains content that is clearly false or misleading;
• we reasonably believe the review is fake; or
• it is wholly unrelated to the Products.

14.6 Content you share with us. If you send us, or tag us in, photos, videos, reviews or other content, you give us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and display it, with your name and handle, in our marketing and operations. You confirm that you own the content and that every person shown in it has consented to this use.

14.7 Disclosing our connection. If Prolonged Hair gives you anything of value beyond your professional pricing, such as free Products, payment, a commission, an affiliate code or a paid feature, you will clearly disclose that connection in every post about Prolonged Hair or the Products. The FTC's Endorsement Guides require it, and we hold every brand to the same standard.

15. Our name, titles and intellectual property

15.1 The PROLONGED HAIR name and logo, our product names, photography, text and site design belong to Prolonged Hair or its licensors.

15.2 Titles require our approval. No one may call themselves a "Prolonged Hair Stylist," "Prolonged Hair Certified," "Certified Prolonged Stylist," "Prolonged Hair Educator," "Prolonged Hair Ambassador" or "Prolonged Hair Partner," or use any similar title, badge or description that suggests status with, certification by or endorsement from Prolonged Hair, without Prolonged Hair's prior written approval. A Professional Account, an order or a completed class is not that approval.

15.3 Approval is personal. It covers only the person we name in writing. We may withdraw it at any time, and it ends automatically when your Professional Account or certification ends. When it ends, you will remove the title from your website, social profiles, salon listings and marketing within 7 days.

15.4 What you may say. You may say truthfully that you install Prolonged Hair extensions, and you may use the marketing materials we provide to you without altering them.

15.5 What you may not do. You may not use our marks in a business name, domain name or social handle, or in any way that suggests we sponsor or endorse you, without our prior written approval.

15.6 Enforcement. Unauthorized use of our titles or marks breaches these Terms and infringes our rights. We may close the account, and we may enforce our rights under federal and state law, including the Lanham Act.

15.7 Use of our site. You may not scrape, crawl or copy our site's content, images or pricing by automated means, interfere with its security, upload malicious code, submit false information or use the site for any unlawful purpose.

15.8 Other sites and availability. Links to other websites are for convenience, and we are not responsible for their content, products or practices. We do not promise that our site will always be available or free of errors.

16. Suspending or closing accounts

We may suspend or close any Professional Account at any time, for any reason the law allows. If we do, we cancel any order we have not shipped and refund it within seven working days. Sections 3.6, 3.7, 4.5 and 5 through 23 continue after an account closes.

17. Events beyond our control

We are not responsible for a delay or failure caused by events beyond our reasonable control, including natural disasters, carrier or customs disruptions, labor disputes, cyber incidents and government orders. This Section does not limit your right to cancel a delayed order under our Shipping Policy.

18. Electronic communications

You agree to receive notices and records electronically. Checking a box or clicking to accept is your signature under the federal E-SIGN Act and applicable state law.

19. Copyright complaints and accessibility

19.1 To report content on our site that you believe infringes your copyright, email legal@prolongedhair.com with:

• your physical or electronic signature;
• the work you claim is infringed;
• the material you claim infringes it, and where it appears on our site;
• your address, telephone number and email;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law; and
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act for the copyright owner.

Our designated agent for these notices is the Copyright Agent, Prolong Premium Hair Extensions Inc, 1221 Brickell Ave, Suite 900, Miami, FL 33131, +1 646-541-5788, legal@prolongedhair.com. We close the accounts of repeat infringers in appropriate circumstances.

19.2 Report any accessibility issue to hairtosupport@prolongedhair.com.

20. Disputes: arbitration, class action waiver and jury waiver

20.1 Notice first. Before starting an arbitration or a court case, the party with the claim sends the other a written description of it (to us at legal@prolongedhair.com), and both parties try to resolve it for 30 days.

20.2 Arbitration. Any dispute arising out of or relating to these Terms, the Products or your account is resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator. The seat of arbitration is Miami, Florida, and hearings may be held by video. The Federal Arbitration Act governs this Section 20.

20.3 Exceptions. Either party may bring an individual claim in small claims court. Either party may ask a court for an injunction against infringement or misuse of intellectual property or a breach of Section 3.6, 3.7, 13 or 15, or to preserve the status quo while an arbitration is pending.

20.4 Individual claims only. YOU AND PROLONGED HAIR MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF DIFFERENT ACCOUNT HOLDERS.

20.5 Jury waiver. TO THE EXTENT ANY DISPUTE IS DECIDED IN COURT, YOU AND PROLONGED HAIR WAIVE ANY RIGHT TO A JURY TRIAL.

20.6 Courts. Any court case these Terms permit, other than a small claims case, is brought in the state or federal courts in Miami-Dade County, Florida, and both parties consent to their jurisdiction.

20.7 Fees. The prevailing party in any arbitration or court case arising out of these Terms recovers its reasonable attorney's fees and costs.

21. Assignment

We may assign these Terms, your account and any order to an affiliate or to a successor to our business, and we will tell you when we do. You may not assign them without our written consent.

22. Governing law

Florida law governs these Terms and every dispute arising out of them, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs Section 20.

23. General

23.1 These Terms, the Shipping Policy and the Returns, Exchanges and Limited Warranty are the entire agreement about their subject and replace any earlier terms. Our Privacy Policy explains how we handle personal information.

23.2 If a court or arbitrator finds part of these Terms unenforceable, that part is enforced to the maximum extent allowed and the rest remains in effect.

23.3 Our failure to enforce a provision is not a waiver of it.

23.4 Notices to us go to legal@prolongedhair.com. Notices to you go to the email on your account.

23.5 If these Terms conflict with the Shipping Policy or the Returns, Exchanges and Limited Warranty, these Terms control, except that the Limited Warranty alone defines warranty coverage.

24. Contact

Prolong Premium Hair Extensions Inc, a Florida corporation

Principal office: 1221 Brickell Ave, Suite 900, Miami, FL 33131

Customer care: hairtosupport@prolongedhair.com · +1 646-541-5788

Legal notices: legal@prolongedhair.com