Terms & Conditions
OVERVIEW
Welcome to Prolonged Hair. These Terms & Conditions outline the rules and obligations that apply to your use of our website and your purchase of Prolonged Hair products and services.
Please read them carefully, as they form a legally binding agreement between you and Prolonged Hair LLC.
By using our site, placing an order, or accepting delivery, you agree to these Terms.
Scope: These Terms & Conditions (“Terms”) govern all use of our websites, commerce platforms, and any purchase of Prolonged Hair products or services (collectively, the “Services”).
These Terms apply to all transactions and interactions with Prolonged Hair, whether conducted online, by phone, email, or in person.
By placing an order, making payment, or accepting delivery, you acknowledge and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Returns & Exchanges Policy.
1. ACCEPTANCE OF TERMS
By accessing our site or purchasing from us, you agree to be bound by these Terms, our Returns & Exchanges Policy, and Privacy Policy (together, the “Agreement”). If you disagree, do not use the Services.
Acceptance by Purchase and Use
By placing an order, completing a purchase, signing any invoice or agreement, or otherwise doing business with Prolonged Hair LLC, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy and Returns & Exchanges Policy.
Your continued use of our website, services, or products after any posted update constitutes your acceptance of the then-current version of these Terms.
2. DEFINITIONS
- Goods: Hair extensions and related professional products sold by Prolonged Hair.
- Authorized Channels: Our official website and any sales channel we explicitly authorize in writing.
- Professional Use Products: Goods intended solely for installation by licensed professionals.
3. ELIGIBILITY & PROFESSIONAL USE
3.1 You represent that you are of legal age and authorized to bind your business.
3.2 Professional Use Products must be installed only by qualified stylists using our guidelines.
3.3 You assume all risks associated with use and aftercare.
3.4 Sanctions & Export Controls. You confirm you are not a resident of any sanctioned jurisdiction and will not export Goods contrary to U.S. law.
4. ORDERS, PRICING & PAYMENT
4.1 Orders constitute offers to purchase and may be accepted or rejected at our discretion.
4.2 Prices and availability are subject to change without notice.
4.3 Payment is due upon order placement unless otherwise agreed in writing.
4.4 Taxes and import duties are your responsibility.
4.5 Chargebacks. You must contact support@prolongedhair.com and allow 10 business days to resolve any dispute before initiating a chargeback. Improper chargebacks may result in account suspension and recovery of fees and attorneys’ costs.
5. SHIPPING & RISK OF LOSS
5.1 Shipping dates are estimates only.
5.2 Risk of loss and title transfer upon delivery to your designated address.
5.3 Inspect all shipments immediately and report damage or shortage within 72 hours with photos; otherwise, the order is deemed accepted.
6. RETURNS & EXCHANGES
All returns follow our Returns & Exchanges Policy (incorporated here by reference). Key points:
- Once any system (weft, tape, micro keratin, or full-gram keratin) is opened, cut, altered, or installed, it is final saleand not eligible for return or exchange.
- No shedding claims apply to any system.
- You are responsible for all shipping costs, including returns and outbound replacements.
7. PRODUCT CARE & PROFESSIONAL RESPONSIBILITY
7.1 Follow Prolonged Hair installation and care guidelines precisely.
7.2 Bond integrity, sectioning, heat levels, and aftercare are solely the stylist’s responsibility.
7.3 Damage from oils, solvents, alcohol-based products, acidic/alkaline services, keratin treatments, re-bonding, direct heat, chlorine, or saltwater is not a defect.
7.4 Patch Test & Contraindications. We recommend performing a strand and patch test before installation or chemical services. Clients are responsible for disclosing allergies, sensitivities, and medical conditions. We are not liable for adverse reactions.
7.5 Assumption of Risk. By purchasing Professional Use Products, you confirm you are qualified and assume all risksassociated with installation, technique, and aftercare.
8. INTELLECTUAL PROPERTY & BRAND USE
All content and marks on our site are owned by Prolonged Hair or its licensors. No license is granted except personal, non-commercial use.
9. USER-GENERATED CONTENT & FEEDBACK
By submitting photos, reviews, or videos (“User Content”), you grant Prolonged Hair a perpetual, worldwide, royalty-free license to use, reproduce, and display that content—including your name and likeness—for marketing and operational purposes. You warrant you own or control all rights in the content.
10. NON-DISPARAGEMENT
You agree not to publish any maliciously false or knowingly misleading statement about Prolonged Hair, its officers, employees, brand, or products. This does not restrict truthful statements required by law or regulators. We may terminate accounts or refuse sales for violations.
11. ANTI-DIVERSION & AUDIT
Goods are sold only through Authorized Channels. Resale on marketplaces (e.g., Amazon, eBay, Walmart) or through unauthorized third parties is prohibited. We may audit records on reasonable notice to confirm compliance and may cancel orders or pursue legal remedies for violations.
12. MINIMUM ADVERTISED PRICE (MAP)
If we publish a MAP schedule, you must not advertise below it, including via coupons, bundles, or hidden discounts. Violations may result in suspension or termination of supply.
13. LIMITED WARRANTIES & DISCLAIMERS
EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN WARRANTY BY PROLONGED HAIR, THE GOODS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROLONGED HAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN ADVICE CREATES ANY WARRANTY.
14. LIMITATION OF LIABILITY
(a) We are not liable for any indirect, incidental, special, or consequential damages, including lost profits or reputation.
(b) Our maximum aggregate liability for any claim is limited to the amount you paid for the specific Goods at issue.
(c) TIME TO BRING CLAIMS: ANY CLAIM ARISING OUT OF THE GOODS OR THESE TERMS MUST BE FILED WITHIN SIX (6) MONTHS OF ACCRUAL OR THE SHORTEST PERIOD PERMITTED UNDER DELAWARE LAW, WHICHEVER IS LONGER. CLAIMS NOT BROUGHT WITHIN THAT PERIOD ARE PERMANENTLY BARRED.
15. INDEMNIFICATION
You agree to indemnify and hold harmless Prolonged Hair and its officers, employees, and affiliates from any claim, loss, liability, or expense (including attorneys’ fees) arising from (a) your breach of these Terms, (b) improper installation or care, (c) diversion or resale breach, or (d) violation of law or third-party rights.
16. FORCE MAJEURE
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, cyber events, labor disputes, or governmental orders.
17. ARBITRATION, CLASS ACTION WAIVER & JURY WAIVER
ALL DISPUTES ARISING FROM OR RELATED TO THE GOODS OR THESE TERMS WILL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS COMMERCIAL RULES. VENUE SHALL BE WILMINGTON, DELAWARE. NO CLASS ACTIONS. NO JURY TRIAL.
Either party may seek temporary injunctive relief in court pending arbitration. This Agreement is governed by Delaware law, without regard to conflicts principles.
18. DMCA NOTICE & ACCESSIBILITY
To report copyright infringement, email legal@prolongedhair.com with (a) signature, (b) work and material identification, (c) contact info, and (d) a statement under penalty of perjury of authorization and accuracy.
We strive for WCAG-compliant accessibility; report issues to support@prolongedhair.com.
19. ELECTRONIC COMMUNICATIONS & E-SIGN
You consent to receive communications electronically and agree that click-wrap or checkbox acceptance constitutes a valid signature under the E-SIGN Act and UETA.
20. SEVERABILITY & BLUE-PENCIL
If any provision is unenforceable, it shall be modified to the minimum extent necessary to be enforceable; the remainder remains in effect.
21. ENTIRE AGREEMENT & SURVIVAL
These Terms, our Returns Policy, and Privacy Policy constitute the entire agreement between you and Prolonged Hair for public sales. Sections 5 through 21 survive termination.
22. NOTICES & CONTACT
Legal Notices: legal@prolongedhair.com
Mail: Prolonged Hair LLC c/o CT Corporation System, 1209 Orange Street, Wilmington, DE 19801
Support: hairtosupport@prolongedhair.com
