Prolonged Hair FAQ

Discover answers to the most frequently asked questions about our hair extensions, including care tips, ethical sourcing, bleaching capabilities, and more. If you can’t find the information you need, our friendly customer support team is always here to help.

1. What makes Prolonged Hair extensions different from other brands?

• Our hair extensions are the first and only brand made from the finest, ethically sourced, single-donor hair available on the market. With complete traceability back to the original source, we ensure unmatched quality and transparency. Our dedication to ethical sourcing is proudly verified and endorsed by Dubai's Chamber of Commerce, offering you a product defined by both excellence and integrity.

• Our exclusive PRO•Lock Process strengthens hair from within, boosting softness, health, and shine—all without relying on textile dyes or silicones. This groundbreaking treatment makes our hair the first and only that can be bleached, colored, toned, and glossed with outstanding results.

• We are dedicated to delivering unmatched quality you can rely on. As the first and only brand to subject every product to rigorous third-party testing, we guarantee the highest standards of performance. Scientifically proven, our formulas make hair up to 430% stronger with 72.6% less breakage, setting a new quality standard that outlasts the competition.

2. How do I care for my Prolonged Hair extensions?

To ensure the longevity and beauty of your extensions, follow these care instructions:

• Wash with sulfate-free shampoo and silicone-free conditioner.
• Gently detangle with a wide-tooth comb before and after washing.
• Air dry whenever possible, and avoid excessive heat styling.
• ALWAYS use a heat protectant spray if heat styling is necessary.
• Brush every morning and night, all the way from the scalp to the ends.
• Before bed, tie hair in a loose side braid to prevent matting.
• Sleep with a silk pillow case.

3. Can I bleach and color my Prolonged Hair extensions?

Yes, our hair is specifically designed to be easily bleached, colored and toned. However, for the best results and to maintain its quality and durability, we strongly recommend seeking the expertise of a professional stylist.

4. What ethical standards does Prolonged Hair follow?

We are committed to ethical sourcing and sustainable production practices. Our hair extensions are obtained through fair and transparent methods, ensuring respect and fair treatment for donors. Each product is traceable via a unique QR code, providing complete transparency and peace of mind.

5. How do I track my Prolonged Hair extensions?

Each of our hair extensions is equipped with a unique QR code on the inside of the packaging. Simply scan the code to access detailed information about the product’s origin and ethical sourcing practices.

6. What is your shipping policy?

We provide domestic shipping with flexible options to suit your needs. Orders are usually processed within 1-2 business days, and those placed before 1:00 p.m. MST are eligible for same-day shipping. Once your order is on its way, we’ll send you a tracking number to keep you updated on its progress.

7. What is your return and exchange policy?

Your satisfaction is our top priority. If you're not entirely pleased with your purchase, we offer a simple and hassle-free 30-day return and exchange policy. To be eligible, hair extensions must remain unused, in their original sealed packaging, and in perfect condition. Getting started is easy—just contact our friendly customer service team at hairtosupport@prolongedhair.com, and we’ll guide you through the process. We’re here to ensure your experience is seamless and stress-free!

8. How do I apply for a certified stylist account?

Certified cosmetologists can apply for an account on our website. Simply complete the online application, and our team will review and approve it within 24 hours. Once approved, you’ll be able to access and purchase our premium products at exclusive prices.

9. How do I find a certified stylist near me?

Use our Salon Locator feature to find certified stylists in your area. Enter your location, and you’ll be provided with a list of professional stylists equipped with Prolonged Hair’s premium extensions.

10. Can I place a custom order for specific hair extensions?

Yes, we offer custom orders for specific hair extensions. Please contact our customer support team at hairtosupport@prolongedhair.com with your requirements, and we will work with you on an order tailored to your needs.

For any additional questions or concerns, please contact our customer support team. We are here to help and ensure you have the best experience with Prolonged Hair.