Prolonged Hair FAQ

Here, you’ll find answers to the most commonly asked questions about our hair extensions, care instructions, ethical standards, bleaching ability, and more. If you don’t find the answer you’re looking for, feel free to contact our customer support team.

1. What makes Prolonged Hair extensions different from other brands?

Our hair extensions are crafted from premium, ethically sourced hair that is sustainably produced. We use advanced manufacturing techniques to ensure our extensions are durable, natural-looking, and easy to maintain. Each product is also traceable via a unique QR code, providing full transparency.

2. How do I care for my Prolonged Hair extensions?

To ensure the longevity and beauty of your extensions, follow these care instructions:

• Wash with sulfate-free shampoo and conditioner.
• Gently detangle with a wide-tooth comb before and after washing.
• Air dry whenever possible, and avoid excessive heat styling.
• Use heat protectant spray if heat styling is necessary.

3. Can I bleach and dye my Prolonged Hair extensions?

Yes, our Precision Pro Weft extensions are designed to be bleached and dyed. However, we recommend consulting a professional stylist for best results to ensure the integrity and longevity of the hair.

4. What ethical standards does Prolonged Hair follow?

We are committed to ethical sourcing and sustainable production practices. Our hair extensions are obtained through fair and transparent methods, ensuring respect and fair treatment for donors. Each product is traceable via a unique QR code, providing complete transparency and peace of mind.

5. How do I track my Prolonged Hair extensions?

Each of our hair extensions is equipped with a unique QR code. Simply scan the code to access detailed information about the product’s origin and ethical sourcing practices.

6. What is your shipping policy?

We offer worldwide shipping with various options to meet your needs. Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and selected shipping method. You will receive a tracking number once your order has been shipped.

7. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return and exchange policy. Hair extensions must be in their original condition, unused, and in their original packaging. Please contact our customer service team to initiate a return or exchange.

8. How do I apply for a certified stylist account?

Certified cosmetologists can apply for an account on our website. Simply complete the online application, and our team will review and approve it within 24 hours. Once approved, you’ll be able to access and purchase our premium products at exclusive prices.

9. How do I find a certified stylist near me?

Use our Salon Locator feature to find certified stylists in your area. Enter your location, and you’ll be provided with a list of professional stylists equipped with Prolonged Hair’s premium extensions.

10. Can I place a custom order for specific hair extensions?

Yes, we offer custom orders for specific hair extensions. Please contact our customer support team with your requirements, and we will work with you to create the perfect set of extensions tailored to your needs.

For any additional questions or concerns, please contact our customer support team. We are here to help and ensure you have the best experience with Prolonged Hair.