Processing Times
Orders are processed from Monday through Friday, excluding weekends and holidays. Orders must be placed by 12:00 PM MST to be shipped the same day. Tracking information will be provided via email on the day the order ships.
Shipping Options
- Overnight Shipping: Orders placed by 12:00 PM MST will be processed the same day, excluding weekends and holidays.
- 1-2 Business Days: Orders placed by 12:00 PM MST will be processed the same day, excluding weekends and holidays.
- 2-3 Business Days: Orders placed by 9:00 AM MST will be processed the same day, excluding weekends and holidays.
- 3-4 Business Days: Orders placed by 9:00 AM MST will be processed the same day, excluding weekends and holidays.
- Ground Shipping: Delivered within 5-7 business days after processing, excluding weekends and holidays.
*Please note that orders requiring expedited delivery cannot be shipped to a PO Box.
International Taxes and Customs Charges
International customers may be required to pay sales tax, duty, and/or customs charges. All such charges are the responsibility of the customer and are not included in the cost of the order or shipping. These charges vary depending on the country and state of the shipping address. We recommend contacting your local customs office for details. Prolonged Hair is not responsible for any additional taxes and customs charges incurred during the shipment of your order.
Additional Information
If there is an error in the shipping address provided during checkout, customers must notify Prolonged Hair through our contact page or by emailing hairtocare@prolongedhair.com within one hour of placing the order. If more time has passed, we may not be able to correct the address. Once an order is shipped, customers must contact the courier directly to make any changes.
Prolonged Hair is not liable for lost, stolen, or mishandled packages, including damaged or opened parcels. We are also not responsible for delays in transit, which includes the holiday season.
Shipping and handling costs are non-refundable, unless specified otherwise.