Not Too Smitten with your Order?

If your order didn’t meet your expectations, don’t worry! You have a 15-day window from the date of purchase to return or exchange your items. Ensure that the hair remains unopened and unworn, as we can only accept returns of items in their original, pristine condition. Anything else, and we’ll regrettably have to send them back to your doorstep.

Step 1.) Begin Your Return or Exchange:

Please provide the following details for the order you wish to return:

• Customer Email
• Order Number
• Zip Code
• Reason for Return
  • Color not as expected
  • Accidental purchase of wrong color/length
  • Accidental over-purchase
  • Manufacturing Defect (link to Manufacturing Defect Policy)
  • Other: __________________

Step 2.) Select Your Preference:

• Exchange my item.
• Return my item and credit my account for future purchases.
• Return my item and refund to my original payment method (minus shipping costs).

Step 3.) Let Us Handle the Rest

Our team is on standby waiting to assist you in this process. We’ll email you a return label along with any and all instructions to ensure a smooth return process.

Manufacturer Defect Exchange Policy

At Prolonged Hair, we are committed to quality and customer satisfaction. We offer exchanges for products identified as having a manufacturer defect, including extreme color fading, shedding, or excessive breakage within one month of purchase. Returns or exchanges are not applicable if the hair has undergone extensive chemical treatment (lifting more than three natural levels) or if the weft has been cut. For quality concerns or manufacturer defects, the original packaging with the product batch number (found on the bottom of the carton) must be provided. Without this information, returns and exchanges cannot be processed. We appreciate your cooperation and understanding.